The Need for Better Communication with Your Clients

Every website owner knows the importance of staying connected with their clients. Whether it’s answering queries, addressing concerns, or receiving valuable feedback, seamless communication is essential for building trust and improving user experience.

Customers should have an easy way to ask questions, while website administrators need an efficient way to manage and respond to these inquiries. Quick responses not only improve customer satisfaction but also have a direct impact on conversion rates. When users receive timely assistance, they are far more likely to complete their purchases or sign up for your services.

This is where Site Chat on Telegram comes in—a simple yet powerful solution that bridges the gap between you and your clients.

What Is Site Chat on Telegram?

Site Chat on Telegram is a WordPress plugin designed to make customer support easy and efficient. It allows you to add a customizable chat widget to your website, where visitors can send their messages. These messages are then forwarded directly to a Telegram group, providing an intuitive way for administrators or support staff to respond.

Key Features:

• Seamless Communication: Each user’s conversation is organized into its own topic within the Telegram group, keeping the chats neat and easy to manage.
• Admin Flexibility: Administrators and support staff can reply directly through Telegram without the need for any additional tools. Meanwhile, clients don’t need to install Telegram to use the chat—they can simply interact through the website widget.
• Support Team Integration: You can add multiple support agents to the Telegram group, ensuring that client queries are addressed promptly.
• Widget Customization: Personalize the widget to match your website’s branding by choosing colors, positioning, and even the manager’s avatar.
• Working Hours Feature: Set your availability so users know when support is active. Outside working hours, users can leave their questions and contact details to receive a response later.

How to Install and Set Up Site Chat on Telegram

Setting up Site Chat on Telegram is straightforward and takes only a few steps. Here’s how you can get started:

1. Create a Telegram Bot
   • Open @BotFather on Telegram.
   • Type /newbot and follow the instructions to create your bot.
   • Once created, note down the bot token and username.
2. Configure the Plugin
   • Go to the plugin options page in your WordPress admin panel.
   • Save the bot token and username.
   • Press the “Activate Webhook” button to connect the bot to your site.
3. Set Up a Telegram Group
   • Create a Telegram group to receive customer messages.
   • Enable the “Topics” feature in the group settings.
   • Add the bot to the group as an administrator and ensure it has permissions to manage topics.
4. Finalize Configuration
   • Reload the plugin options page.
   • Select the Telegram group in the “Telegram Supergroup” field.

That’s it! Your website is now equipped with a robust chat system that leverages Telegram to make customer support easy, organized, and efficient.

Try Site Chat on Telegram Today
With Site Chat on Telegram, you can offer your clients the support they need while enjoying the convenience of managing messages in your favorite messaging app. Download the plugin now and enhance your website’s customer communication!